Since 1958, G&H Diversified has been making high quality parts to serve many industries. True to our motto, “Always Building, Always Better”, we have kept up with technology and invested in the most advanced machining. We have grown into a company with over 300 employees, 200,000 sq. ft. of facilities and 200 machines.
Customers get the following benefits from using an advanced manufacturer such as G&H Diversified:
G&H takes customer satisfaction very seriously and strives to live up to its motto – Always Building . . . Always Better. We began a formal process of asking for customer feedback. This formalized research is highly unusual for companies in our industry. In fact, our customers reported that no company had ever called and asked about their satisfaction before.
Using an independent researcher, we asked a cross-section of our customers to rate their satisfaction with G&H across a number of areas and to let us know how we could improve. The questions helped us learn about the areas that were the biggest drivers of both satisfaction and dissatisfaction for our customers. Our customers told us that responsiveness was the biggest driver of satisfaction followed closely by relationship and customer service. They also helped us identify specific improvements that we could make in our processes and products.
The overall satisfaction ratings were very high and we have taken actions to improve in areas that were identified by our customers for improvement. We plan to regularly repeat this satisfaction research to make sure we continue to earn high marks for satisfaction.
G&H takes customer satisfaction and quality manufacturing very seriously and strives to live up to its motto – Always Building, Always Better. To find out more, contact us today.